Google My Business Certification Questions And Answers

Bob owns a small café with a Google My Business listing, but he’d also love to have a mobile-friendly website as well. He doesn’t know much about creating websites. What’s a tool that Bob can use to create his site?

  • Posts
  • Messaging
  • AdWords
  • Website builder

Right Answers is

  • Website builder

You just started using Google My Business and you want to see how many of your customers have been interacting with your business online. What feature can you use to access this information?

  • Google My Business data reporting
  • Location tracking
  • AdWords Express
  • Insights

Right Answer is

  • Insights




What can you use to write applications that manage a Google My Business account and location data?

  • Google My Business website builder
  • Google My Business with AdWords location extensions
  • Google My Business application programming interface (API)
  • AdWords Express

Right Answer is

  • Google My Business application programming interface (API)

Cozy Coat Factory is a large chain retailer of discount fashions. Many of their stores are located within shopping centers and outlet malls. How should you input the business name of these locations in their bulk upload spreadsheet?

  • Include the name of the shopping center in the business name
  • Use the shopping center’s name as the business name
  • Add the store code to the business name
  • Use the core business name, as it appears in the real world

Right answer is

  • Use the core business name, as it appears in the real world

You are using Google My Business to promote your restaurant online and attract new customers. What feature can you use to encourage new people to try you out?

  • Dynamic ads
  • In-search call button
  • Insights
  • Customer reviews

Right Answer is

  • Customer reviews





Jessica has claimed and edited her listing, but she is still not seeing her changes live on Google Search. What step does she need to complete to finalize her listing?

  • Link her account with AdWords
  • Business verification
  • Account verification
  • Create a Google My Business owner account

Right Answer is

  • Business verification

What are the verifcation options for businesses with 10 or more locations?

  • They can enter their location information in bulk, but will have to verify each location individually.
  • They only need to verify one location, and the rest will be automatically verified.
  • They can import and verify their locations in bulk.
  • They will have to enter and verify their locations individually.

Right answer is

  • They can import and verify their locations in bulk.

Michelle wants to know how she can improve her business listing so it reaches the most people online. What can she do to get the information she needs?

  • She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.
  • She can review her AdWords Express account to see what ads she has connected to her listing.
  • She can ask her customers to provide the information as part of their review.
  • She can review the call information to see how many customers are calling her directly from their online search.

Right answer is

  • She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.

Juan wants to claim an existing listing for his business. What does he need to do to get started?

  • Request a verification postcard with a code to access his listing
  • Click on the listing and start editing his business information
  • Log in to Google My Business, search for, and select his listing
  • Start a new listing and request to merge it with the existing listing

Right Answer is

  • Request a verification postcard with a code to access his listing

You just created a new product and want to get in front of potential customers who use Google Search and Maps. What is the most suitable Google My Business tool you can use to accomplish this?

  • Analytics
  • Website builder
  • Messaging
  • Posts

Right Answer is

  • Posts

Lamin has requested and is awaiting his verification code, when he realizes he needs to edit some of his business information. What should he do next?

  • Call Google support so they can edit his business information
  • Edit his listing and enter the verification code when he receives it
  • Edit his listing and request a new verification code
  • Re-start the process to claim his listing and request a new verification code

Right Answer is

  • Edit his listing and request a new verification code



Alan wants to make sure customers searching online know about the new line of shoes his store is now selling. What can he do with his Google My Business listing so customers learn about his new product?

  • He can update his business listing so the brand name appears in his information.
  • He can review customer interactions in insights to see what his customers are searching for.
  • He can add photos of the new products so customers will see them when they search online.
  • He can respond to customer reviews about his products so they know about the products he has to offer.

Right answer is

  • He can add photos of the new products so customers will see them when they search online.

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